By: Carolyn Schmidt
CBT College
Director, Business Department

According to Debra Schmidt (no relation) also known as the Loyalty Leader®, author, consultant, corporate trainer and professional speaker who helps companies boost their profits by boosting employee morale, increasing productivity and generally making the workplace a more pleasant environment. Good Manners make all the difference. Bad manners can have major implications on employee morale when you consider how much time you spend at work. She indicates that we owe it to our co-workers to treat them with respect and dignity.

It’s no secret to anyone who has been in the workplace for at least 15 years, that as the pace of work has accelerated, courtesy, dignity, manners and respect have declined.
And while someday I hope to study the correlation of these events to better understand their impact on the workplace, I have in the meantime, I have created what I refer to as Carolyn’s Short Course in Human Relations. Enjoy!

The six most important words:
“I made a mistake”

The five most important words:

“You did a good job”

The four most important words:

“What is your opinion?”

The three most important words:

“If you please”

The two most important words:

“ Thank you”

The one most important word:

“We”

The least important word:

“I”